Testimonials

•  "I have never had a more satisfactory on-line purchasing experience. The products are awesome! The prices are great! The customer service was wonderful! And the best part is that my order shipped out in a very timely manner! Thank you for helping me select the very best items for my baby's birthday party!"
-Vanessa


•  "Thanks for resolving this issue so quickly. That's not often our experience with vendors, so we appreciate it."
-Will


•  "Thank you very much - we received our order. Your company was a pleasure to work with and I will plan to do more business with you."
-Blanche


•  Just wanted to let you know that my order arrived safe and sound. I am delighted with my items and once again would like to thank you for all of your help and patience putting the deal together. I will be sure to order from you again in the future.
Regards

About Us


Surprize Novelty is a leader in the industry in the import wholesale, distribution and export of novelty merchandise. We carry over 2000 selected items in over 100 different categories. Our extensive purchasing power and many years of experience have enabled us to present the highest quality products available. Our staff is ready to provide outstanding service to our customers in local, national and international markets.

Due to circumstances beyond our control, all prices, packaging, colors, and minimum quantities are subject to change without notice. Please confirm pricing and packaging when placing your order. We apologize for any typographical errors on our website but cannot be held responsible for them. To get case pricing you must order in case increments per item number.

 

FAQ's

Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Is there a minimum order?
What is the Low Price Guarantee?
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Shopping FAQs

Which credit cards do you accept?
Visa, Mastercard,Discover and American Express cards are accepted, as well as debit cards which bear the Visa or Mastercard logo.

Can I cancel my order?
Yes you can, as long as the item has not been shipped. If the order has already been sent, we cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. There will also be an $10.00 Restocking Fee for each package that is returned.

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle and how you paid for the order.

Can I return an item that is damaged, defective, or I just don't want?
If, within 24 hours of receiving your order you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. Note** Credit will be issued when we receive the items back and determine that they are in the condition they were shipped in.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions

What happens if the item I ordered is not available?
On occasion an order may be delayed due to availability or other circumstances. We know that this can be inconvenient. We will notify you via phone or email within 24 hours. If you do not respond within that time frame the order will be shipped.

We can offer an ALTERNATE selection of equal or greater value.

Due to the high volume of orderes we recieve we do not keep orders with backordered items on file. At the time we ship all orders are closed and final. You can always reorder the items at a future date.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.

Why was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state.

Shipping FAQs


How long will it take to receive my order?
The standard shipping time for orders shipped via FEDEX ground is 2-5 business days, and stocked items will ship out within 24 hours of the day you place your order.

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via FEDEX, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.

How are shipping charges calculated?
Shipping charges vary according to product type, weight and destination.
Shipping charges will go in accordance with standard FEDEX rates. If needed, we can notify you of the shipping charge before your order is shipped. We are not able to reduce shipping charges for any reason . In most cases, rapid delivery requires an additional fee.
Is There a Minimum Order?
We do have a $50 minimum order. However, if your order is less than $50 our system will process the order for a $10 service charge.
What is the Low Price Guarantee?

We guarantee to provide the lowest price on items bought in a unit increment. This offer excludes case pricing and pallet or import pricing and is intended for our retail customers. Please call for a price match and be able to provide published proof of competitive pricing. Proof of competitive pricing must be provided at time of order.